General PokerStars Casino FAQs

Casino Games

What Casino games are offered? Where can I find the rules of Blackjack and Roulette? Can I play Casino games using a Mac personal computer? Can I play Casino games on your mobile software? What is the origin of the Casino games software? Can I chat with players at Multi-Player casino tables in the same way I do at poker tables? What is Return to Player (RTP) and how can I find the RTP % for Casino games?

Blackjack

What is a 'Split' in Blackjack? How do I 'Double Down' in Blackjack? What is 'Insurance'? What is the difference between a soft 17 and a hard 17 in Blackjack?

Roulette

How many numbers are there on a Roulette wheel? What is the meaning of 'Inside Bets' and 'Outside Bets'?

Casino Gameplay

What is a Random Number Generator (RNG)? Is it possible to hide Casino games navigation in the main lobby? How many tables can be played at once? What is the meaning of Single Player tables and Multi-Player tables? Can the Dealer Voice be switched off? Why do Casino games tables not display my custom table background? If I am playing at a Blackjack table and in the middle of a hand, can I 'Double' or 'Split' if I do not have sufficient funds? How long can players sit out at casino games tables?

Casino Disconnection Policy & Refunds

What is an incomplete game, and how can it be completed? How does the system finalise these games?

Play Money

Can I play Casino games for play money?

Reward Points

Do I earn reward points in Casino games?

Instant Bonus

What is an Instant Bonus? Where in my account can I check if I have an Instant Bonus? How can I get an Instant Bonus? I have more than one Instant Bonus, which bonus should I use first? What do I need to do to convert my Instant Bonus to real money? I received an Instant Bonus, what should I do next? What is my Instant Bonus balance? What is Surrender Value? Can my Instant Bonus expire?

Cashier

Can I play casino games using my current account balance?

Account

Do I need to create a new account to play Casino games? Who do I contact if I have further Casino games-related questions or concerns?

Installing Flash Player

How to get and install Flash Player

This page relates to regular Casino games. See here for the Casino games FAQ page.

PokerStars Casino App

PokerStars Casino App

Play PokerStars Casino games on-the-move with the app, available for download on iOS and Android.

Casino Instant Bonus

Casino Instant Bonus

See the Casino Instant Bonus page to find out how your Instant Bonus works, and how to use it.

Casino Instant Bonus FAQ

Casino Instant Bonus

Got questions about one of our Casino Instant Bonuses? Check out our extensive FAQ.

Customer Support

Support

The PokerStars support team is on hand 24-7 to assist you, and can answer any questions not listed in the FAQ.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.