Free Spins Bonus
A Free Spins Bonus lets you play for free on eligible real money Slots. Winnings are awarded once all free spins are completed.
Free Spins Bonus winnings are credited either as a Casino Instant Bonus or as real money, depending on the terms of the Bonus. If winnings are in the form of a Casino Instant Bonus then these funds can be converted to real money by earning the required number of redemption points in Casino games, or placing a required number of bets.
Any jackpot wins occurring as a result of Free Spins will always be paid as cash, with no restrictions or wagering/withdrawal requirements.
How do Free Spins Bonuses Work?
Free spins are awarded for use on specified eligible games, with winnings converted into a Casino Instant Bonus or real money once all free spins are completed. When you accept a Free Spins Bonus, you will have a pre-determined amount of time in which to use it in eligible games before it expires.
The redemption method of a Free Spins Bonus will be displayed when the Bonus is offered, and the information will be available to view in the ‘My Stars’ menu, where players can manage their bonuses by selecting ‘Free Spins’. You’ll also find additional details there, such as eligible games, expiry dates, Bonus progress, redemption method and an option to ‘pause’ the bonus. Pausing your current Bonus will place it on hold and allow you to use another Free Spins Bonus available in your account. You can choose to ‘resume’ a paused Bonus at any time up to expiry.
Only one Free Spins Bonus may be in use at any one time in an eligible game. If you have multiple Free Spins Bonuses available for use in a particular game then you can manage the priority order of the Bonuses in the ‘Free Spins’ section of the ‘My Stars’ menu. Once the active Free Spins Bonus is fully used, paused or expired, the next Free Spins Bonus will automatically become available.
Once a Free Spins Bonus is available to be used on an eligible game (i.e. it has been accepted), the Free Spins icon will be displayed on its game window. Click the Free Spins icon to open the Free Spins widget; clicking ‘Play’ in the widget will launch a Free Spins session in a separate window. The ‘Line Bet’ and ‘Total Bet’ fields will read ‘FREE’ to indicate that this is a Free Spins session. After you have used all your free spins, any Free Spins Bonus winnings will be credited to your account either as a Casino Instant Bonus or as cash, depending on the terms of the Bonus.
Every Free Spins Bonus has an expiry date. If all free spins have not been used by the expiry date, your Free Spins Bonus will expire and will be removed from your account, and you will not receive any pending winnings acquired using those free spins.
Free Spins Bonus FAQs
What is a Free Spins Bonus?
A Free Spins Bonus gives you free spins to use on eligible real money slots. Any Free Spins Bonus winnings are awarded once all free spins are completed.
Winnings from a Free Spins Bonus are credited either as a Casino Instant Bonus or as real money, depending on the terms of the Bonus. Winnings in the form of a Casino Instant Bonus can be converted to real money by earning the required number of redemption points in Casino games, or by placing a required number of bets.
Click here for more info on Casino Instant Bonuses.
Free Spin Bonuses are awarded to players in certain situations:
- As part of a promotion
- After completing a Casino Challenge
- As a player reward
- As a unique special offer we may occasionally offer to certain players
Follow the instructions below depending on which platform you prefer to play on:
Desktop & Mobile users: Visit ‘My Stars’ > ‘Free Spins’
Web client users: Visit ‘Account’ > ‘My Stars’ > ‘Free Spins’
In this window you can see all your Free Spins Bonuses, their requirements, redemption methods, eligible games, progress, maximum limit (if any) and expiry dates.
Once accepted, the Free Spins Bonus is available to you to use in the eligible games. Open the eligible game and trigger the Free Spins Bonus by clicking the ‘Play’ icon on the Free Spins widget. This will open the free spins session.
If you choose to ‘Decline’ the Free Spins Bonus, the pop-up window will close and the Bonus will not be available. No further action will be needed.
Once you have accepted your Free Spins Bonus, launch the eligible game (the Free Spins icon will be displayed on the game window of the eligible game). Click on the Free Spins icon to open the Free Spins widget; click the ’Play’ icon to open a Free Spins session in a separate window. Please Note: The Line Bet and Total Bet fields will read ‘FREE’ to indicate that this is a Free Spins session. After you have used all your free spins, any Free Spins Bonus winnings will be credited to your account either as a Casino Instant Bonus or as cash, depending on the terms of the Bonus.
Free spins are awarded for use in specified eligible games only. You can see this information in your ‘Free Spins’ window as well as the game thumbnails in the lobby, which will have the Free Spins icon displayed on eligible games.
Yes, you can use it by triggering the Free Spins Bonus through the widget. However, please remember to check the expiry date of the Bonus.
When you complete all your free spins, any winnings from the Free Spins Bonus will be credited to your account either as cash or a Casino Instant Bonus, depending on the terms of the Bonus.
Any winnings from your free spins will either be converted to a Casino Instant Bonus or real money, depending on the terms of the Bonus. If the Free Spins Bonus winnings are converted to a Casino Instant Bonus then these funds must be converted to real money by earning the required number of redemption points in Casino games, or by placing the required number of bets.
If your Free Spins Bonus winnings are awarded as cash on completion, the cash winnings can be withdrawn.
Yes, but not at the same time. You can open only one Free Spins session at a time.
Yes, you can play any other games at the same time when playing in the desktop and web clients (where available); the games will open in different windows. On Mobile, you can only play one game at a time.
Every Free Spins Bonus has an expiry date. If all free spins have not been used by the expiry date, your remaining free spins will expire and you will no longer see the Bonus in your account, nor will you receive any pending winnings you accrued using those free spins.
In your ‘Free Spins’ window, click on the active Free Spins Bonus you wish to deactivate and select 'Pause'. Once your Free Spins Bonus expires, it will be removed from your account.
Pausing a currently active Free Spins Bonus will remove the Free Spins icon from the table in the eligible games. If the player wants to use it they would need to ‘Resume’ it via the ‘My Stars’ menu. Please note that the expiry date and time of the Free Spins Bonus will not be affected by pausing the Bonus.
Visit your ‘Free Spins’ window via the ‘My Stars’ menu, select the paused Free Spins Bonus and click ‘Resume’.
Once a Free Spins Bonus has expired or been fully used, it is removed from your account.
Only one Free Spins Bonus may be in use at any one time in an eligible game. You can manage the priority order of your bonuses in your ‘Free Spins’ window in ‘My Stars’ by dragging and dropping the bonuses in your desired order. Once the first Free Spins Bonus is fully used, paused or expired, the next Free Spins Bonus will automatically become available.
Contact Support if you have any questions about Free Spins Bonuses.
