Frequently Asked Questions - Live Casino
Live Casino games are available within the desktop client, under the Casino tab, as well as through the mobile app. To get started, follow this simple step-by-step guide:
- Download our software and create an account, if you haven’t already done so. Existing players are also eligible.
- Click the Casino tab in the main lobby (on mobile this can be found via the ‘More’ menu), then the ‘Live’ tab.
- Browse the Live Casino lobby for your preferred game.
- Select your game of choice to view available tables.
- Open the table, click ‘Take a seat’ and get ready to play.
First, you must ensure that you have a Real Money cash balance, as Live Casino games are only available for Real Money play (to try out Casino games for play money, head to the Casino tab and select the Play Money button. You will not be able to play with Live dealers, however).
On choosing a game from the Casino tab, you will see the available stake ranges for each game within the lobby. This is confirmed on the game table itself, once the game is opened.
Choose an available seat at the table by selecting ‘Sit Here’. If a game is in play, you must wait until the next game commences before you can start to bet.
When the betting window is open, you will see a countdown timer advising you of remaining time to place bets. Place your chips on the table to make your bets - each time you click the betting spot, the value of your bet will increase by the chip amount. You can select different chip values to reach your desired bet size (you can repeat this bet by clicking the ‘Repeat’ button). As soon as the betting window has closed, your bet is locked in.
Simply wait for the game with your last active bet to complete, then click on the ‘x’ symbol above your seat to leave the session.
If you have been inactive and have not placed a bet in two or more consecutive rounds of play, you will lose your seat. You are able to take any other available seat at the table to rejoin the game.
Yes, you can watch the action without taking a seat.
Yes, you can have a Live Casino window open at the same time as playing poker or sports betting.
You can view and review your playing history in the same way as you would your poker hand history. In your desktop client, open the ‘Settings’ app on the right hand side of the main lobby, then select ‘Playing History’. You then have the option to view or save your playing history. On mobile, access ‘Settings & Tools’ via the ‘More’ menu, then tap on ‘Casino Game History’ in the ‘Requests’ section.
Live Casino offers you the chance to enjoy a land-based casino experience from the comfort of your home, betting with croupiers from our studios around the world via a live stream.
Live Casino games feature real life dealers, real cards being shuffled and roulette wheels spun live on screen, rather than using a random number generator. You’re not playing against a machine, and are in the heart of the action.
Yes! There is no need to set up anything new, simply log in, select your games of choice from the Casino tab, and use your existing balance to play on Live Casino.
Should a game suffer performance issues, unknown results will be automatically refunded, should the issue persist for five minutes or more. In instances where the game outcome is known, all bets placed will be settled accordingly. Results for these games will appear in game history, as per all settled bets.
There are two main types of Live Casino tables available: Network and Private. Network tables are open to all players on platforms that share our gaming software. Private tables are operated by us and available exclusively to our customers, and feature dealers and promotions that you won’t find at Network tables.
- Live Blackjack has a theoretical RTP of approximately 99.28%
- Live Roulette has a theoretical RTP of approximately 97.30%
- Live Baccarat has a theoretical RTP of approximately 98.94%
- Live Casino Hold’em has a theoretical RTP of approximately 97.84%
- Live Three Card Poker has a theoretical RTP of approximately 96.63%
- Live Caribbean Stud Poker has a theoretical RTP of approximately 98.19%
If you have any further questions about Live Casino gaming, please contact Support.
This page relates to Live Casino games. See here for the regular Casino games FAQ page.
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