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Sending us files and documents in the correct format

You may send your ID, Proof of Address, screen captures and other related documents requested by us as JPEG picture files. We also accept PDF, TIFF and DOC files.

Files generated by our software (e.g. log files, notes files etc.) can be sent in their existing format (.zip, .txt etc.)

Due to security restrictions, we are unable to open cloud-based links (e.g. OneDrive, Google Drive etc.). Please follow the instructions below to send us files:

Sending the files to us

File(s) can be sent to us via our Contact Support form. A link to the form can be found as follows:

Website
  1. Help & Support
  2. Contact Us
Desktop
  1. Help
  2. Contact Support
Mobile

Tap on the Menu button (Android) or the More button (iOS) then:

  1. Settings & Tools
  2. Support
  3. Contact Support

If you need to first convert a file to JPEG format on a Windows computer:

Converting a file to JPEG (Windows)

The easiest way to convert your image into JPEG format is to use a graphics editor like Microsoft Paint, which comes with the standard installation of Windows.

To convert your image using Paint, please follow these six steps:

  1. On the Start menu, select Programs, Accessories, and then Paint.
  2. In the File menu, choose Open.
  3. Locate the image file and click Open.
  4. In the File menu, select Save as...
  5. In the Save as type drop-down menu, select JPEG.
  6. Save the file to your desktop.

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