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Connection issues using my Mac

Following these simple steps should help you restore your connection to our software.

Restart and reconnect

Always the best place to start; restart your Mac and turn any network equipment connected (i.e. modem, router, access points) off and on again.

Once your Mac has restarted, verify that your internet connection is working, then reopen our software.

Reinstall

If this fails, reinstall our software.

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