Announcement: A high volume of requests - (click/tap here for more details)

Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

Issues downloading software for Windows or Mac

If you're unable to download our software, try the following:

  • Use a different web browser (Firefox, Internet Explorer, Chrome, Safari, etc.) to try to download the installation file.
  • Clear your cache and Temporary Internet Files, instructions on how to do this can be found in this WikiHow article.
  • Close your download manager software (if you have one) and retry.

If the issue remains, the quickest and easiest way to contact us is via our Contact Support form, by going to:

Website
  1. Help
  2. Contact Us
Mobile app

Tap on the menu (Android) or More (iOS), then:

  1. Settings & Tools
  2. Support
  3. Contact Support
Desktop software
  1. Help
  2. Contact Support

Feedback

Did this article answer your question?

Related Help Articles

Contact Support

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ

FAQ

Our support team has assembled a list of questions that players often ask them, along with all the answers.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.