Announcement: A high volume of requests - (click/tap here for more details)

Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.


INSTADEBIT: Returned deposits

If we are unable to debit a deposit from your INSTADEBIT eWallet, the following will occur:

  • The transaction will be returned to INSTADEBIT.
  • INSTADEBIT will automatically block your account with them.
  • The funds initially credited to your Stars Account will be automatically debited from your balance.

If the return results in a negative figure, you can repay it with any of the deposit options in the Cashier or by receiving a transfer from another player.

Once you bring your Stars Account balance up to at least $0.00, please contact our Security Department at, they will notify INSTADEBIT so they can unblock your account.



Did this article answer your question?

Related Help Articles

Contact Support

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ


Our support team has assembled a list of questions that players often ask them, along with all the answers.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.