Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

Reinstall the software on a Mac

Before reinstalling the software it is recommended to make a backup copy of the user.ini (preferences/settings file) and notes.user.xml (notes and labels - user is your Stars ID) files from our software as they may be removed when you uninstall.

To find your notes:

  1. Open the Finder.
  2. On the top menu bar click Go.
  3. Then Go to folder.
  4. Copy and paste the path below and click the Go button:
    ~/Library/Application Support/

  5. Scroll down and click on our software's folder, which will contain the notes file.

To find your user.ini file:

  1. Open the Finder.
  2. On the top menu bar click Go.
  3. Then Go to folder.
  4. Copy and paste the path below and click Go button:
    ~/Library/Preferences/

  5. It is saved as com.pokerstars.user.ini (or com.pokerstars.xx.user.ini for local licensed clients)

Once you have made a copy of the files you will need to:

  1. Uninstall the software by dragging it into the Trash.
  2. Go to our site and download the .zip file again from the download section.
  3. Click Show Downloads in Safari.
  4. Double-click on our software file.
  5. In the window that opens, click and drag our software to the right into the Applications folder.
  6. Double-click on the application folder.
  7. In the window that opens, double-click on the install file.

Be sure to restore the saved files once reinstalled.

To restore your notes:

  1. Go to the Help menu.
  2. Then back to Open My Settings Folder.
  3. Close our software and copy the file back into the folder. If you are asked to overwrite any file accept.

To restore your settings:

  1. Open the Finder.
  2. On the top menu bar click Go.
  3. Then Go to folder.
  4. Copy and paste the path below and click Go button, then paste the user.ini file in that folder:
    ~/Library/Preferences/

Feedback

Was this article helpfull?

Related Help Articles

Contact Support

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ

FAQ

Our support team has assembled a list of questions that players often ask them, along with all the answers.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.