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Check out what other customers ask us

 

If you forgot your login details, you will be able to recover them by accessing the login screen on any one of our apps. Sometimes, you may find that the access to your account was restricted, following a business risk assessment. In this case, contact us, so that we can help you gain access to your account again.

My account is closed/blocked/suspended.

I forgot my Stars ID.

I forgot my Password.

I forgot my Stars Pin.


With our Cashier, you can manage your balance using a wide variety of payment methods. Changing your card details online is an inevitability in life, that's why we've made it as easy as possible for you.

Which payment methods can I use to deposit or withdraw?

How do I make a deposit?

I made a withdrawal, but I didn't receive my funds.

I'm not able to deposit.

Can I withdraw to a different method than the one I used to deposit?

I want to delete or update my card details.


In our platform, you can create an account and start playing in just a few minutes. Need to change your mailing address or your avatar? We'll guide you through a very simple process to change your details when necessary.

I want to open a Stars account.

I want to close my Stars account.

I want to update the name registered in my Stars account.

Can I change my registered mailing address?

How can I change the country registered to my account?

How can I change my avatar?


We offer many exciting Casino games. Check out some of the most common questions about our games, so that you’ll never lose the plot while playing. This section expains how to hide Casino games, change the value of coins in Slot games, and even the basic rules for the Roulette game.

I don't see the casino tab on my software.

Some rules of the Slot games.

Return to player rule in slot games.

How much is the value of coins in slot games?

How do I play European roulette?

The 17 soft rule in Blackjack.


Gifting our Casino players is important to us, but when one of those rewards comes their way, it’s also vital they know everything about them on the spot. We have collected the most useful information about our Casino rewards. Below, you will learn more about our Casino Instant Bonuses, Free Spins, and how to use them.

What are Instant Bonus?

Can I withdraw my Instant Bonus?

Some general rules about Free Spins.

What promotions or special offers can I get?

What are Stars Rewards Chests?


Below, we offer some troubleshooting steps to resolve common technical issues. Whether your roulette game was left incomplete, or you have an interrupted casino game, we'll help you resolve your problem as quickly as possible.

I have an interrupted slot game.

How can I restore an interrupted spin?

I have an incomplete roulette game.

How can I restore my connection to your software?

How can I report another issue or bug?

 

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