How can we help?

Mobile: Troubleshooting Cashier issues

To resolve this issue, ensure you have the latest available operating system version installed on your device.

If you already have the latest version, reinstall our app and try to access our Cashier again:

If the issue continues, send us the following information:

  • The error message you get (if any) and/or a screen capture of what you see.
  • Brand and model of your device.
  • Your internet connection type.
  • The version of your device's operating system:


Settings → About Phone → Software Information


Settings → General → About

The instructions on how to find updates and/or the names of the options you need to tap on may vary from device to device. But they should be like the instructions we have provided. If needed, we recommend that you contact your device's manufacturer for the exact instructions.

Also, send us the log files from our app.

In the meantime, try the desktop or web browser version of our Cashier.


Did this article answer your question?

Related Help Articles

Contact Support

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.