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Reinstall with Clear Cache and Data (Android)

To clear the cache and data from our Android app follow these steps:

  1. Locate and select the Settings app
  2. Tap on Apps
  3. Find and tap our app (verify the All apps tab is selected at the top if you cannot find it)
  4. Tap on Storage (skip if older than Android 6.0 Marshmallow)
  5. Tap Clear Cache and then Clear Data
  6. Back on the app page, please tap Uninstall to delete the app
  7. Restart your device
  8. Finally, download and install a new copy of our app from our website

Should you have any difficulty following the steps described, your device user manual may have more detailed instructions. This is known to resolve many common issues experienced with apps including freezing, crashing and unexpected restarting.

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