How can we help?

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.


Pending bonuses are not affected by withdrawals

Once you have made a qualifying deposit using a bonus code, you may submit your withdrawal requests without any risk to the pending bonus. This rule applies to any bonus that gives you an immediate reward, as well as any release bonus requiring redemption points to receive the bonus.

Once applied to your Stars Account, these bonuses will not be affected in any way by a withdrawal.

A withdrawal can only affect your ability to receive a bonus that you have not claimed yet. When withdrawing, a message warns you of this and lets you see which bonuses are open to you.


Did this article answer your question?

Related Help Articles

Contact Support

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.