Announcement: Casino Races (click/tap here for more information)

Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.


Self-excluded accounts

Customers with a strong relation to your account will not be permitted to play while you are self-excluded. Once the self-exclusion expires, we will assist them with the process of opening their own account.

We cannot confirm or provide any information about the account of another customer. If any person has been restricted by the relation to your account, you can ask them to contact us and we will review their situation individually.


Did this article answer your question?

Related Help Articles

Contact Support

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.