Issue opening the Casino lobby in Windows (empty, black, red or white page)

If you're seeing an empty, black, red or white page in the Casino lobby, we recommend that you take the following steps:

  • Restart your computer/device and power off/on any network equipment you have connected (i.e. modem, router, access points).
  • Limit the number of applications and web pages that you have open, especially if these are streaming music/videos or downloading large or multiple files. Alternatively, temporarily disable other apps/programs that are running.
  • Ensure that you are not using a proxy server or VPN when connecting to our software.
  • If you are getting a red page error try clearing the cache from our software.
  • Check that your security software is not blocking the casino components of our program:

Open the security software's control panel. Next, select the Programs tab (or otherwise locate the program list). There may be many items in the program list:

  • PokerStars.exe
  • PokerStarsUpdate.exe
  • PokerStarsCommunicate.exe
  • PokerstarsBr.exe
  • PokerStarsComp.exe (.NET only)
  • Tracer.exe
  • xc.exe
  • xcw.exe
  • xcwxp.exe
Full Tilt
  • FullTilt.exe
  • FullTiltUpdate.exe
  • FullTiltOnlineUpdate.exe
  • FullTiltCommunicate.exe
  • FullTiltBr.exe
  • Tracer.exe
  • xc.exe
  • xcw.exe
  • xcwxp.exe

Add all the program components mentioned that are relevant to the version of our software you are running. Changing Block All to Permit All (or to the least restrictive permissions) should be sufficient to resolve this issue.

The instructions for accomplishing this step vary and for further assistance we recommend contacting your security software provider.


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