Announcement: A high volume of requests - (click/tap here for more details)

Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.


Documents - Taking photos

So that we can easily verify documents, we can only accept documents that are legible, clear and uncropped

Digital photos:

  • We suggest using a digital camera or smartphone, if available, to take a clear photo of the requested documents.
  • If you are sending a digital photo of your documents, take the photo in a well-lit room without flash.
  • You can also activate the macro feature on your digital camera or smartphone for photos taken from a close range. You can find this feature in your digital camera/smartphone focus settings.

Scanned photos:

  • Send us color copies of at least 600dpi image resolution for good quality photos.
  • We do not accept black and white copies of documents.

Please send us your documents via our Contact Support form:

  1. Help & Support
  2. Contact Us
  1. Help
  2. Contact Support

Tap on the Menu button (Android) or the More button (iOS) then:

  1. Settings & Tools
  2. Support
  3. Contact Support

Once opened go to:

  1. Account Security and Verification
  2. Upload Documents


Did this article answer your question?

Related Help Articles

Contact Support

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ


Our support team has assembled a list of questions that players often ask them, along with all the answers.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.