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Issues downloading software for Windows or Mac

If you're unable to download our software, try the following:

  • Use a different web browser (Firefox, Internet Explorer, Chrome, Safari, etc.) to try to download the installation file.
  • Clear your cache and Temporary Internet Files, instructions on how to do this can be found in this WikiHow article.
  • Close your download manager software (if you have one) and retry.

If the issue remains, the quickest and easiest way to contact us is via our Contact Support form, by going to:

Website
  1. Help
  2. Contact Us
Mobile app

Tap on the menu (Android) or More (iOS), then:

  1. Settings & Tools
  2. Support
  3. Contact Support
Desktop software
  1. Help
  2. Contact Support

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