Announcement: Delayed responses/site issues - (click/tap here for more details)

Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

Minimum specifications for Live Casino

The following requirements must be met in order to play in our Live Casino:

  • Stable, fast and consistent connection with the minimum lost packet count
  • Limit the number of background processes running since they can utilize the network connection and consequently decrease the connectivity volume for Live Casino gaming
  • If you are using routers as gateways between the home distribution area and external Internet connection (especially WiFi connectivity), it can cause lags if there are any configuration issues or WiFi interference.

General network requirements

  • Bandwidth connectivity: 512 Kbps or higher.
  • If proxy used, then it should support WebSockets (http://en.wikipedia.org/wiki/WebSocket)

Windows and Mac requirements

Flash version: PPAPI

Ports used:

  • 5654 - Gameplay, Chat
  • 1935 - Video
  • 443 - Gameplay
  • 80 - Gameplay

Mobile requirements

iOS:

  • iPad or iPhone with iOS 9 or higher and updated Safari browser

Android:

  • Android 5.0 or higher using the Chrome browser
  • Sample devices tested on (newer models of these should work too) - Google Nexus 7, Google Nexus 10, Samsung Galaxy Tablet 7, Samsung Galaxy Tablet 10, Samsung S3, Samsung S4

Live Casino may be played on other devices without issue; the list above only mentions devices that have been tested by our programming team.

Ports used:

  • 443 - Gameplay, Chat
  • 80 - Video

If the above requirements are met, but the issue still persists, we would require the following information in order to investigate your case:

  • What is your operating system/browser and version/Flash version/internet connection type, bandwidth and provider
  • At which stage, do you fail to access the game? (cannot access the Live Casino lobby, cannot take a seat, etc.)
  • A screen capture displaying the situation (with full URL at the top and exact date/time of the issue)

Feedback

Did this article answer your question?

Related Help Articles