Announcement: A high volume of requests - (click/tap here for more details)

Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.


Incomplete slot game

Restart our software from the same device in which you experienced the incomplete game. This should restore the interrupted spin and allow you to complete the game.

You have 24 hours from the time your game started in order to complete your spin.

If you are unable to reconnect within this timeframe, the game will be auto-completed by the system making random selections in bonus rounds if applicable and playing out any pending Free Spins on your behalf.

You may always request your casino game history to review your slot game. You can do that by logging in to the casino software, and going to:

  1. Tools
  2. History & Stats
  3. Get Casino Game History
  1. More on iOS or the Menu on Android
  2. Settings & Tools
  3. Requests
  4. Casino Game History
Web app
  1. Account
  2. History
  3. Get Casino Game History


Did this article answer your question?

Related Help Articles