Reinstall with Clear Cache and Data (Android)

To clear the cache and data from our Android app, follow these steps:

  1. Go to Settings, then Apps & notifications.
  2. Find our app (press See All if you don't see it), and tap on it.
  3. Under App info select Storage & cache.
  5. Go back to App info and tap Uninstall.
  6. Restart your device.
  7. Finally, download and install a new copy of our app from:

The instructions may vary depending on the device and operating system version. Check with your manufacture exact instructions if the ones we provided to not apply to your device.

Finally, download and install a new copy of our app from our website or Google Play Store (if available). If you are enrolled in Google's Advanced Protection program you will not be able to install our app if you download it from our website. Their protection program limits the ability to install apps that are not acquired directly from the Google Play Store.

Should you have any difficulty following the steps described, your device user manual may have more detailed instructions. This is known to resolve many common issues experienced with apps including freezing, crashing and unexpected restarting.

We provide links to third-party websites and products as a courtesy to our players and The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion.


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