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Issue opening the Casino lobby (empty, black or white page)

If you're seeing an empty, black or white page in the Casino lobby, then your security software (firewall/antivirus) might be blocking the casino components of our program.

Open the security software's control panel. Next, click on the Programs tab (or otherwise locate the program list). There may be many items in the program list:

  • PokerStars.exe
  • PokerStarsUpdate.exe
  • PokerStarsCommunicate.exe
  • PokerstarsBr.exe
  • PokerStarsComp.exe (.NET only)
  • Tracer.exe
  • xc.exe
  • xcw.exe
  • xcwxp.exe
Full Tilt
  • FullTilt.exe
  • FullTiltUpdate.exe
  • FullTiltOnlineUpdate.exe
  • FullTiltCommunicate.exe
  • FullTiltBr.exe
  • Tracer.exe
  • xc.exe
  • xcw.exe
  • xcwxp.exe

Add all the program components mentioned in the list. Changing Block All to Permit All (or to the least restrictive permissions) should be sufficient to resolve this issue.

The instructions for accomplishing this step vary and for further assistance we recommend contacting your security software provider.


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