Announcement: Delayed responses/site issues - (click/tap here for more details)

Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

Direct Bank Transfer: Withdrawal instructions

To confirm if this payment method is available in your country, please log into your Stars Account and go to the Cashier.

 

Before requesting your Direct Bank Transfer withdrawal, make sure to have the following banking information at hand:

  • Bank name
  • IBAN
  • BIC
  • Bank code (UK only)
  • 3-digit Institution ID (Canada only)
  • 5-digit Branch Transit (Canda only)

The bank account holder's name and bank country must match the information registered on your Stars Account.

The funds will automatically come out of your Preferred Currency balance. To withdraw from a different currency, go to the Cashier, select More and then Manage Currencies.

To request a withdrawal via this method, go to the Cashier and follow these steps:

  1. Select the Withdraw tab.
  2. Enter the amount you wish to withdraw.
  3. Select the Withdraw button.
  4. Select the Direct Bank Transfer option.
  5. Scroll down and enter your banking details.
  6. Select the green arrow to continue. 
  7. Re-enter your banking details.
  8. Confirm you are the bank account holder.
  9. Select the green arrow to register your banking details.

Once registered, submit your request. 

Your withdrawal will be processed within 72 hours and credited to your bank account within 3 to 5 business days.

 

Feedback

Did this article answer your question?

Related Help Articles