Announcement: Delayed responses/site issues - (click/tap here for more details)

Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Search

PayPal: Withdrawal not received due to unconfirmed PayPal email address

If you have recently requested a PayPal withdrawal and have not yet confirmed the email address registered on your PayPal account, they will keep your funds in an 'unclaimed' status for up to 30 days.

In order to confirm your PayPal email address, follow these steps:

  1. Log into your PayPal account.
  2. Go to Settings.
  3. Under Email, click on the email address you want to confirm.
  4. Click Confirm this email address.

PayPal will send you an email with a confirmation link to the email address. Open the email and click Confirm My Email Address. You'll automatically return to the PayPal site. Simply enter your PayPal account password and click Confirm Email Address to access your account.

If you do not confirm your PayPal email address within 30 days, the funds will be automatically sent back to us and credited to your Stars Account.

 

Feedback

Did this article answer your question?

Related Help Articles