Frequently Asked Questions

General Questions:

What are your Terms Of Service? I am having troubles downloading, installing or using the software. I would like to play under different names. Can I have more than one account? I lost my password! How can I help keep my Stars Account secure? I am not getting emails delivered to my inbox. Can I change the language the software appears in? How can I make sure I always get emails in my preferred language? Do you offer a software version for Mac?

Game Play

What is the meaning of Single Player tables and Multi-Player tables? What is a Casino Instant Bonus? If I am disconnected in the middle of a Blackjack hand, what happens? What happens if the system crashes in the middle of a game? What is Stars Rewards? How can I join?

Online Chat:

What are your chat rules? What should I do if someone is abusing the chat feature?


How do I make an image for myself? I find the images at the table distracting. How do I turn them off? I don't like my chosen image any more. Can I change it?

Game Integrity:

How can you ensure the integrity of your games? Does you use props or shills? Are your employees allowed to play on your site?

Real Money Games:

Can I play for real money? Why is my credit card being declined, and what can I do? Will you ever require me to send my credit card details via email? Can I transfer money to another user, or receive a transfer? Is my Stars Account balance used for your operational expenses or is it kept in a separate account?

Why I should play on your site:

Most importantly, why should I play online with you?

Star Codes:

What is a Star Code? How and where do I get a Star Code? I have a Star Code, how do I use it? I have entered my Star Code, how do I know it worked? I have more than one Star Code, can I use them all? I entered the code and did not receive the pop up message. What do I need to do now? Is there anywhere else I can check that a bonus or tournament ticket has been applied to my account? I received my Star Code. How long is it valid?


Have a question we haven't covered? Our customer service team is standing by, 24 hours a day. Email Support with any queries.