Frequently Asked Questions

General Questions:

What are your Terms Of Service? I am having troubles downloading, installing or using the software. I would like to play under different names. Can I have more than one account? I lost my password! How can I help keep my Stars Account secure? I am not getting emails delivered to my inbox. Can I change the language the software appears in? How can I make sure I always get emails in my preferred language? Do you offer a software version for Mac?

Game Play

What is the meaning of Single Player tables and Multi-Player tables? What is a Casino Instant Bonus? If I am disconnected in the middle of a Blackjack hand, what happens? What happens if the system crashes in the middle of a game? What is Stars Rewards? How can I join?

Online Chat:

What are your chat rules? What should I do if someone is abusing the chat feature?

Images:

How do I make an image for myself? I find the images at the table distracting. How do I turn them off? I don't like my chosen image any more. Can I change it?

Game Integrity:

How can you ensure the integrity of your games? Does you use props or shills? Are your employees allowed to play on your site?

Real Money Games:

Can I play for real money? Why is my credit card being declined, and what can I do? Will you ever require me to send my credit card details via email? Can I transfer money to another user, or receive a transfer? Is my Stars Account balance used for your operational expenses or is it kept in a separate account?

Why I should play on your site:

Most importantly, why should I play online with you?

Star Codes:

What is a Star Code? How and where do I get a Star Code? I have a Star Code, how do I use it? I have entered my Star Code, how do I know it worked? I have more than one Star Code, can I use them all? I entered the code and did not receive the pop up message. What do I need to do now? Is there anywhere else I can check that a bonus or tournament ticket has been applied to my account? I received my Star Code. How long is it valid?

Support

Have a question we haven't covered? Our customer service team is standing by, 24 hours a day. Email Support with any queries.

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ

FAQ

Our support team has assembled a list of questions that players often ask them, along with all the answers.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.