Player Accounts - Frequently Asked Questions

Support

I have a question about anything PokerStars related. What do I do now?

Forgot Password

I forgot my password. Can I open a new account? I forgot my password. How do I get a new one?

Forgot UserID

I forgot my Stars ID. Can I open a new Stars Account? What do I do if I have forgotten my Stars ID?

How do I upload an image?

How do I upload an image? I uploaded an image, why is it not displaying at the tables?

Connection & Disconnection

I cannot connect to your server, what should I do? How do I send Log Files? Where will I find them? I continue to disconnect while playing. Please help!

Game Integrity

How does your shuffle work? How do I know that it is fair?

Ideas, feedback and suggestions

I have a great idea on how to improve PokerStars in some way. Who can I address this to?

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ

FAQ

Our support team has assembled a list of questions that players often ask them, along with all the answers.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.