Please Note that not all items are available in some countries, and that depending on your country of residence, certain duties and taxes may be payable to the relevant authorities in order for you to receive goods which you have ordered. Additionally, you may be required to provide certain documentation before such goods will be released to you.
You are fully responsible for paying any fees and/or providing any documentation as may be required by the relevant authorities in your country of residence. Failure to do so is at your own risk and no StarsCoin will be reimbursed to you as a result of your non-compliance with any requirement within your country of residence for the release of your goods.
You can find the Rewards Store in the mobile client under the ‘My Stars’ menu. Mobile customers can order tournament tickets and cash rebates in most mobile stores. All other orders must be made through the desktop client. If you are unable to order via the desktop client and would like us to enter your order for you, please contact Support with the following information:
Yes. As we are a global leader in the online gaming industry, we strive to maintain this privileged position in all that we do as a business. Accordingly, we ensure that our branded products are manufactured in a responsible manner and to high ethical standards. We strive to ensure that any third party that we engage with to produce our branded products is committed to and abides by the same exacting ethical standards that we maintain.
We incorporate an ethical standards undertaking (“ESU”) within our commercial agreements with our third party manufacturers which is compatible with internationally recognized standards and the ESU addresses a spectrum of ethical sourcing issues designed to ensure that those involved in the production of our branded products are treated fairly and with respect, are paid in line with applicable jurisdictional requirements and operate in an environment that embraces their cultural, ethnic and philosophical differences. A core element of ESU is to ensure that employees meet minimum legal age requirements and we explicitly prohibit the use of underage workers and/or forced labor of any kind, including prison labor, indentured servitude/trafficking or for the restriction of free movement. The ESU also requires that acceptable standards for workplace health and safety practices are maintained, that the workers are paid regular wages and overtime, that there are restrictions on working hours and that the workers are provided with acceptable working conditions and within a safe environment.
Finally, under our ESU, we maintain a right to carry out periodic, unannounced inspections of the factories used by our manufacturers to verify and document their adherence to our ESU and we will act swiftly to ensure that our third party manufacturers immediately rectify and fully address any shortcomings we identify from our inspections.